Bay Creek Communications associates
are self-starting, adaptive pioneers who believe in the future
of the communications and the Internet.
Bay Creek Communications encourages all employees to think "outside
the box," while at the same time being part of a collaborative
team.
For those interested in working for one of Virginia's leading
operators of cable, communications and Internet services, Bay
Creek Communications is the place for you.
Bay Creek Communications offers a competitive benefits package.
Now Hiring
Cable Technician I
JOB SUMMARY
Entry level position, under limited supervision, performing basic and moderately advanced installations, disconnects and service changes for residential and business customers for cable television, high speed internet and digital telephone services. Perform basic troubleshooting and repair for services from tap to consumer's electronic devices (TV, VCR, Modem, etc.).
ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of customer service through quality, commitment, courtesy and teamwork
- Perform installations, troubleshoot and repair customer cable or high speed internet services, from the tap to the connection of the customer's equipment for single, multi-family and/or commercial dwellings; including all necessary wiring (interior and exterior) and hardware.
- Installing, Splicing and Terminating coax & network cables.
- Replacing damaged tap plates.
- Installing and configuring network interface cards and client software on customer computer equipment.
- Identifying problems with customer system configurations and settings that interfere with use of the service.
- Perform basic customer installations of internet services, including both installing new drops from tap to cable modem, as well as installing and configuring network interface cards and client software on customer computer equipment
- Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i. e. converters, cable modems etc.). Connect various options available with customer's equipment (PIP, VCR, A/B switch, etc.)
- Perform all work as necessary to conform to quality control guidelines to includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook.
- Educate customer on proper use of services, including how to add additional services and access help online
- Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service; identify and repair leakage from the tap to the customer's equipment
- Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
- Monitor and record system, drop, and in house signals
- Maintain records including daily logs, gas sheets, etc. as required;
- Properly record all required information on work orders, surveys, referrals, etc.
- Clean, maintain, stock, and secure assigned vehicle and equipment
- Promote cable, internet, and other company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signatures; relay customer feedback
- Perform utility locating, following Virginia Utility
- Protection Service rules and guidelines.
- Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS
A. Skills/Abilities and Knowledge
- Ability to accurately measure distances, using tapes or other measuring devices
- Ability to adhere to Local, Federal regulations and Company policies
- Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
- Ability to climb poles using gaffs, hooks and climbing belt as needed
- Ability to differentiate between different sizes and colors of wires
- Ability to drive Company vehicle in a safe and responsible manner
- Ability to make cable connections in tight spaces by bending, reaching, twisting
- Ability to operate appropriate computer or test equipment associated with position
- Ability to perform job from high places (i.e. poles, roofs, ladders)
- Ability to prioritize and organize effectively
- Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
- Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
- Ability to work independently
- Ability to work while standing 50 - 70% of the time
- Ability to work with small components and wires to make cable connections
- Ability to comply with all Company implemented safety procedures
- Ability to demonstrate courtesy and patience in customer relations
- Knowledge of basic mathematics and electronics
- Knowledge of Company products and services
- Vision ability: close vision, peripheral vision, and ability to adjust focus
B. Education (level and type)
High School Diploma or equivalent.
C. Certifications and/or Licenses
Valid drivers license, satisfactory driving record, and auto insurance
WORKING CONDITIONS
- Work indoors in poorly ventilated areas such as attics during extreme heat
- Exposure to dust, dirt, noise, insects, cleaning solutions
- Work outdoors in all kinds of weather and at all times of the day or night
- Work performed near power lines and electricity
- Work and travel in inclement weather
FULL TIME BENEFITS INCLUDE
- Medical and Vision Coverage
- Paid Vacations and Holidays
If you are interested in this position and feel that you can
perform these job duties, please submit your resume to
jobs@baycrk.net
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